PRIVACY POLICY

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Updated: June 7, 2024

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Introduction

We care about your privacy online, so here is relevant information regarding privacy on our Website, WWW.FROMTHECOUNSELORSOFFICE.COM as owned and operated by From the Counselor's Office LLC (“we”; “us”; or “our”). Our goal is to safeguard the privacy of all our visitors and users; to explain who we are and how and why we collect, store, use, and share personal information; and to explain your rights in relation to your personal information. By using this Website, you agree to the following Privacy Policy. Please read this policy carefully before using this Website. This Policy applies to this Website, and any sites, mobile apps, or products that display or link to this Policy. It does not apply to any website, mobile app, service, or product that does not display or link to this Policy or that contains its own privacy policy.

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No Use for Children

Our Website and any offerings or services on it are not intended for anyone under 13 years of age or anyone considered a child under their country’s laws. If you are under 13, you may not use or provide any information on this Website, use any of its features, register for an account, make any purchases, use any of the interactive or public comment/community features, or provide any information about yourself to us.

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If we learn that we have received personal information from a child without validated parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at SUPPORT@FROMTHECOUNSELORSOFFICE.COM.

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Personal Information We Collect and Use

We collect a variety of information from you when you visit our Website, make purchases, or interact with us on social media or with advertising partners. By accepting this Privacy Policy, you specifically consent to our collection of the data described below, to our use of the data, to the processing of this data, and to our sharing of the data with third-party processors as needed for our legitimate business interests.

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The information we collect may include:

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Personal Data: Personal Data is information that can be used to identify you specifically, including your name, shipping address, email address, telephone number, or demographic information like your age, gender, or hometown. You consent to giving us this information by providing it to us voluntarily on our Website or any mobile application. You provide some of this information when you register with or make purchases from our Website. You may also provide this information by participating in various activities associated with our site, including interacting with any community features or providing user-generated content, contacting us with questions, or participating in any group or community activity. Your decision to disclose this data is entirely voluntary.

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Derivative Data: Derivative data is information that our servers automatically collect about you when you access our Website, such as your IP address, browser type, the dates and times that you access our Website, and the specific pages you view. If you are using a mobile application, our servers may collect information about your device name and type, your phone number, your country of origin, and other interactions with our application or service.

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Financial Data: Financial data is data that is related to your payment method, such as credit card or bank transfer details. We collect financial data in order to allow you to purchase, order, return, or exchange products or services from our Website and any related mobile apps. We store limited financial data. Most financial data is transferred to our payment processors, Shopify, Thrive Cart, Stripe, Shop Pay, Google Pay, PayPal, and Apple Pay, and you should review these processors’ respective Privacy Policies to determine how they use, disclose, and protect your financial data.

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Social Networking Data: We may access personal information from social networking sites and apps, including but not limited to: Facebook, Instagram, LinkedIn, Twitter, Pinterest, TikTok, or other social networking sites or apps not named specifically here, which may include your name, your social network username, location, email address, age, gender, profile picture, and any other public information linked to those accounts. If you do not want us to access this information, please go to the specific social networking site and change your relevant privacy settings.

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Mobile Device Data: If you use our Website via a mobile device or app, we may collect information about your mobile device, including device ID, model and manufacturer, and location information.

 

Other Data: On occasion, you may give us additional data by entering a contest or giveaway or to participate in a survey. You will be prompted for this information, and it will be clear that you are voluntarily offering this kind of information.

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Cookies and Similar Technologies

Like many Websites, this site uses cookies, pixels, and similar technologies to track particular aspects of you and other people who visit us. Cookies are tiny files that are downloaded to your computer to track particular aspects of your activity online to help us learn certain things about our Website. This tracking is done to provide us with information on how people move about the site, what is of interest to them and what is not, how our marketing is performing, and incidental items such as what percentage of users access the site from a personal computer versus a mobile phone. You may block most cookies by adjusting your browser settings as well as responding to cookie-consent notices that may appear when you visit this site. This site uses the following cookies: Cookie Compliance™.

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How We Use Your Information

Your personal information allows us to offer you certain products and services, including the use of our Website; to fulfill our obligations to you; to customize your interaction with our company and our Website; and to allow us to suggest other products and services we think might interest you. We generally store your data and transmit it to a third party for processing. However, to the extent we process your data, we do so to serve our legitimate business interests (such as providing you with the opportunity to purchase our goods or services and interact with our Website).

 

Specifically, we may use the information and data described above to:

• Create and administer your account

• Deliver any products or services purchased by you to you

• Correspond with you

• Process payments or refunds

• Contact you about new offerings that we think you will be interested in

• Interact with you via social media

• Send you a newsletter or other updates about our company or Website

• Deliver targeted advertising

• Request feedback from you

• Notify you of updates to our product and service offerings

• Resolve disputes and troubleshoot any problems

• Administer contests or giveaways

• Generate a profile that is personalized to you, so that future interactions with our Website will be more personal

• Compile anonymous statistical data for our own use or for a third party’s use

• Assist law enforcement as necessary

• Prevent fraudulent activity on our Website or mobile app

• Analyze trends to improve our Website and offerings

 

Why We Disclose Your Information

We may share your information with third parties in certain situations. In particular, we may share your data with third-party processors as needed to serve our legitimate business interests, which include administration of our Website, administration of your account, entering into contracts with you, communicating with you, taking orders for goods or services, delivering our goods and services, identifying trends, protecting the security of our company and Website, and marketing additional goods and services to you. The legal basis for our disclosure of your data is both your consent to this Privacy Policy and our own right to protect and promote our legitimate business interests.

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The following are specific reasons why we may share your information.

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Third-Party Processing: We may disclose your information to third parties who assist us with various tasks, including payment processing, hosting services, email delivery, and customer service.

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By Law: We may share your data as required by law or to respond to legal process, including a subpoena, or as necessary to protect the rights, property, and safety of others. This includes sharing information with other parties to prevent or address fraud and to avoid credit risks.

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To Protect our Company: We may use your information to protect our company, including to investigate and remedy any violations of our rights or policies. We may also disclose your information as reasonably necessary to acquire and maintain insurance coverage, manage risks, obtain financial or legal advice, or to exercise or defend against legal claims.

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Affiliates: We may share your personal information with our business affiliates who promote our product(s) or service(s) for a commission fee. We require our affiliates to honor this Privacy Policy. They are not allowed to spam you and must disclose they are an affiliate for us. If they do not do so, they are in violation of their affiliate terms and this Privacy Policy, and any violation of this nature should be reported to SUPPORT@FROMTHECOUNSELORSOFFICE.COM.

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Advertisers: We may use third-party advertising companies to run and manage our ads and to produce ads that appear when you visit our Website or mobile app. These companies may use information about your visit to our Website and other Websites that are contained in web cookies to offer you personalized advertisements about goods and services that might interest you. We cannot control the activities of other advertisers or websites and you should consult the respective Privacy Policies of these third-party advertisers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices.

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SMS Marketing: We value your privacy and the information you consent to share in relation to our SMS marketing service. We may use this information to send you text notifications (e.g. updates about your order including abandoned checkout reminders, marketing offers, and transactional text including requests for reviews from us. Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS. If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link provided in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out.

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Your Rights

You have certain rights with respect to your personal data, as outlined below. We will comply with requests to exercise these rights in accordance with applicable law.

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Access: You have the right to request access to the personal data we hold about you, including the source, purpose, and period of processing, as well as the recipients of the data.

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Rectification: You have the right to request that we correct any inaccurate personal data we hold about you.

 

Erasure: You have the right to request that we delete your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected or when you withdraw consent.

 

Restriction: You have the right to request that we restrict the processing of your personal data under certain circumstances, such as when you contest its accuracy or object to its processing.

 

Portability: You have the right to request that we provide you with a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that we transmit the data to another controller where technically feasible.

 

Objection: You have the right to object to the processing of your personal data under certain circumstances, such as when we process your data based on our legitimate interests or for direct marketing purposes.

 

Withdrawal of Consent: If we process your personal data based on your consent, you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing conducted before your withdrawal.

To exercise any of these rights, please contact us at SUPPORT@FROMTHECOUNSELORSOFFICE.COM. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

 

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When determining the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

 

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal data.

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. When we make changes to this Policy, we will revise the "Updated" date at the top of this page and post the updated Policy on our Website. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

 

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

 

SUPPORT@FROMTHECOUNSELORSOFFICE.COM

 

From the Counselor's Office LLC

 

Thank you for trusting us with your personal data and for taking the time to understand our Privacy Policy. We are committed to protecting your privacy and providing a safe and secure online experience.